An exciting opportunity exists to join Globaltrack- a fast growing and ever evolving company who is looking for an innovative associate to join our organization. We value a multicultural and diverse office environment. Our associates are independent minded individuals, sharing in a common goal and strategies. Self-starters and self-motivated are encouraged, in fact it is bred in our culture. Our team of professionals are young, dynamic and enthusiastic.
These are the values we live by:
• Laser Focused
• We lead from the future
• No man Left Behind
• We grow People
• Team of winners
The Customer Support Manager is responsible for ensuring effective and efficient after sales support to customers and manages the customer service function according to agreed standards to ensure that high service levels are maintained to promote Globaltrack’s products and services.
In addition, the Customer Support Manager is responsible for activities associated with the identification, prioritization and resolution of reported problems and that customer needs are identified and addressed by customer support staff or through direct personal action upon escalation.
− Ensuring that the support team applies technical knowledge in order to support customers’ use of the system. Provide customers with specialized support based on feedback from Training and customers.
− Ensure that customer problems/issues are resolved timeously and that turnaround times are adhered to.
− Ensures that all phases of help desk support are properly co-ordinated, monitored, logged, tracked and resolved appropriately
− Promote effective teamwork within the department
− Provide direction, coaching, and regular and constructive feedback to employees to improve performance.
− Identify and understand customer needs i.e. type and age of systems and units being used. Provide feedback to CEO regarding client needs and/or problems. Identifies future opportunities regarding system problems i.e. to be automated
• Qualification in Computer Science/ Information Systems
• Experience with Microsoft SQL Server, SSRS, 2016
• 3 years’ experience with T-SQL.
• Experience or strong interest in Data Analysis.
• A proactive thinker.
• Good at solving problems & conflict resolution.
• Able to understand and explain things simply.
• One who exhausts all reasonably possible causes & anticipates all reasonably possible reactions.
• A self‐starter who is comfortable managing a team
• Excellent Customer Service
• A can-do attitude!
Salary dependent on experience and knowledge. Please send your CV to firstname.lastname@example.org